We want every customer to be satisfied with their purchase and to have a positive shopping experience when purchasing products from KABOOKE SUSHI INC. We understand that, on occasion, issues may arise after a product is received. If the item you receive has quality issues, does not match the order description, or is damaged during transit, you may contact us to request a return within 30 days of receiving the product. We encourage customers to inspect their orders promptly upon delivery and contact us as soon as possible if any issue is identified.
To be eligible for a return, returned items must remain unused and must include the complete original packaging, together with all accompanying accessories, instructions, manuals, inserts, and any other materials originally supplied with the product. Maintaining the product in its original condition helps ensure that the return process can be completed smoothly and efficiently. Items that have been used, altered, damaged due to misuse, or returned without their original packaging may not qualify for return eligibility. The condition of the returned product will be reviewed upon receipt as part of the return evaluation process.
If you wish to initiate a return request, please contact our customer service team by email or phone. When contacting us, please provide a clear explanation of the reason for the return together with the relevant order information, such as your order number, product details, and any information that may assist us in reviewing your request. Once the necessary information has been received and confirmed, our team will provide instructions and guidance regarding the return process and the next steps required to complete the return.
When preparing a return shipment, please ensure that the item is packaged carefully and securely to help prevent damage during transportation. We recommend selecting a shipping method that includes package tracking so that the shipment can be monitored throughout transit. Proper packaging and shipment tracking can help reduce the likelihood of delays, damage, or loss while the item is being returned. The sender bears the risk of damage or loss that may occur during the return shipping process.
After we receive the returned item, we will inspect it to confirm that it satisfies the applicable return requirements. Once the returned product has been reviewed and determined to meet the return criteria, we will proceed with processing the refund using our standard refund method. Refunds will be processed within a reasonable timeframe following approval of the return. However, the amount of time required for the refunded funds to appear in your account may vary depending on your payment provider, financial institution, or the payment method originally used for the purchase.
If the return is the result of a product quality issue, a product defect, or an error made on our part, we will be responsible for the return shipping costs associated with that return. In situations where the return is requested for reasons other than product quality issues or our own error, the customer will be responsible for the applicable return shipping expenses. The allocation of shipping costs will be determined based on the circumstances of the return request and the reason provided.